The Avenue Veterinary Group

Services

• •General veterinary appointments and day-to-day non-emergency care are a clear part of the practice’s offering, with recent reviews mentioning routine visits such as yearly booster appointments.
• •Consultations are often described as thorough, friendly and calm, with staff helping pets settle during the visit and making owners feel at ease as well.
• •Reception support is a consistent positive theme, with reviewers describing first contact as polite and helpful and saying appointments are straightforward to arrange.
• •Emergency and out-of-hours arrangements are not clearly set out here, and one review raises concern about telephone handling of an urgent case.

Pricing

Published prices suggest the clinic sits around average, based on a partial sample of comparable services. Reviews are mostly focused on care rather than cost, though one long-standing client commented that veterinary care feels expensive generally.

People

• •The wider team is regularly described as friendly, helpful, professional, caring and compassionate, including both reception and clinical staff.
• •One recent reviewer specifically praised Sam.
• •Another reviewer highlighted a newer vet as friendly, caring and genuinely interested in their dog, while noting that she was not full time.

Reviews

Google reviews currently average 4.8 stars from 147 reviews.

• •Recent feedback is overwhelmingly positive, with many reviewers describing the team as welcoming, professional, kind and consistently caring.
• •Calm handling is a repeated theme: pets are described as being made comfortable during appointments, including routine booster visits, and some dogs seem relaxed about attending.
• •Reception staff are frequently praised for being polite, helpful and friendly from the first phone call or on arrival at the clinic.
• •One negative review reports poor telephone triage for a collapsed cat and felt urgent care should have been offered more quickly.